What is the customer’s eye?
It is what the customer observes, whether it is a pleasant sight that is going to cause that customer to say WOW, or an unpleasant sight that will create a negative attitude. While your customers are waiting for service they are seated or standing and have time to observe your operations. Your guest sees everything, whether it is clean or dirty. Your guest can also hear everything such as: cooks arguing in the kitchen or the manager yelling at an employee. Do you really want to expose your dirty laundry to your customers?
In the restaurant industry you need to crush your competitors. In today’s economy it is tough for restaurants to turn a profit and survive. It’s not rocket science to figure out how to survive and even to succeed. It is important for you to have some experience in the restaurant industry in order to understand what needs to be implemented in your restaurant. If you don’t have that experience, then hire people who have experience and will commit to your success.
Your customer’s feedback about your restaurant is crucial to your success. After all, how are you going to know if your staff is doing the right things for the right reasons unless someone is observing them? Your customers see and hear everything while they are in your restaurant. What your customers see and hear can make a huge impact on repeat business.